We accept secure payments via major credit cards and iDEAL. All transactions are processed in EUR through our encrypted checkout system.

Yes it’s completely safe. Our checkout is protected by SSL encryption and processed through trusted payment providers. Your personal and financial data remain secure at all times.

We currently do not offer Klarna or standard installment plans.
Returning clients may request a tailored payment arrangement — please reach out to DB Client Care for eligibility and conditions.

Yes. Once your order is successfully placed, you will receive an instant confirmation by email, including a summary of your purchase and next steps.
Explore our Quick Start Guide for a step-by-step timeline after placing your order.

If your payment was unsuccessful, please check your card details, available balance, or try a different payment method. Still having trouble? Reach out to DB Client Care for assistance.

Yes, we offer worldwide shipping. All orders are insured and dispatched the same day when placed before 3 PM (CET). Delivery times vary by destination.

Within the Netherlands, insured shipping and returns are complimentary, including a pre-paid insured return label.

- Netherlands: Complimentary insured shipping
- EU countries: €39.99 flat rate (insured)
- Rest of the world: €79.99 flat rate (insured)

Please note:
International customers are responsible for any applicable customs duties, import taxes, or clearance fees in their destination country. These are not included in our shipping rates and must be settled directly with your local authorities.

Couriers: we work exclusively with trusted, vetted couriers selected based on your location and package type. All parcels are shipped insured and discreetly.

Yes, all orders — including our prepaid return labels — are shipped with full insurance.

Orders placed before 3 PM (CET) are dispatched the same day. Domestic delivery usually takes 1 business day.

International delivery times depend on destination and service level. Express options typically arrive within a few days. For specifics, contact DB Client Care with your country and package type.

Read more about our insured and worldwide delivery in our Shipping Policy.

Yes, all orders are shipped with full insurance.

Orders placed before 3 PM (CET) are dispatched the same day. Domestic delivery usually takes 1 business day.

International delivery times depend on destination and service level. Express options typically arrive within a few days. For specifics, contact DB Client Care with your country and package type.

Read more about our insured and worldwide delivery in our Shipping Policy.

There’s no need to request it, all DesignerbagZ orders are always shipped in discreet, unbranded packaging by default.

Read more about our insured and worldwide delivery in our Shipping Policy.

Yes. Orders placed before 3 PM (CET) are dispatched the same day.

If you have an urgent or time-sensitive request, DB Client Care can assist with tailored shipping options.

Read more in our Shipping Policy.

We accept returns within 14 days of delivery, provided the item meets strict return conditions.

Returns must be approved in advance via returns@designerbagz.nl.

For full details, view our Return Policy.

To initiate a return, please contact DB Client Care via the contact form or by email at returns@designerbagz.nl.

Clients in the Netherlands will receive a complimentary insured return label.

Returns without prior approval will not be accepted.

Once the item has been received in original condition and passed final inspection, the refund will be issued within 14 days via the original payment method.

Returns from within the Netherlands are complimentary and include an insured return label.

Clients outside the Netherlands are responsible for their own return shipping, including customs fees.

Yes, you need to keep the original packaging and tags. Returns are only accepted if both DesignerbagZ tags remain intact and attached.

The item must be returned in the exact condition it was received, including:

• No signs of wear, use, or odors
• All original packaging, accessories, and documentation included
  
  Returns that do not meet these conditions will not be accepted.

Yes. As per EU consumer law, you may cancel your order within 14 days of delivery without giving a reason. However, if your order has not yet been shipped, we kindly ask you to notify DB Client Care as soon as possible to help prevent unnecessary dispatch.

If you wish to modify your order (such as change the shipping address or product variation), please contact DB Client Care immediately. Once your order has been processed or shipped, modifications are no longer guaranteed.

If your return does not comply with the legal return criteria (as outlined in EU consumer law), it may be refused or subject to a fee for restoration.

Every item is visually documented before dispatch, and inspected upon return. If the item shows signs of use, damage, or missing components, DesignerbagZ reserves the right to reject the return or deduct applicable repair costs.

Yes, all items are certified and 100% authentic. Every item is sourced from trusted suppliers with verified provenance, on top of in-house verification by trained experts, and submitted for independent third-party authentication.

DesignerbagZ is the only platform in this segment that includes verifiable, external certification as standard, before and after purchase, and even for resale purposes.

Each item is inspected and authenticated in-house and then submitted to an internationally recognised third-party authenticator.

This includes specialists like Zeko for Chanel and Bababebi for Hermès — trusted by collectors, auction houses, and legal authorities worldwide.Their certification confirms and reinforces the authenticity already established in-house — offering clients additional, independent proof for insurance, resale, or peace of mind.

DISCLAIMER REGARDING AUTHENTICATION PROVIDERS

DesignerbagZ is not affiliated with any external authentication services, including but not limited to Zeko Authentication, Bababebi, Authentifier, or Marjo Verlinden. We use their services solely as paying clients, as would any individual or business seeking verification. Any mention of these companies is for transparency only and does not imply endorsement, partnership, or commercial cooperation of any kind.

All items listed are independently authenticated through certified third-party experts in addition to our in-house authentication process.

Certainty, guaranteed. Every listed item on our platform includes a unique, verifiable certificate issued directly by the independent authenticator.

It serves as lifelong proof of authenticity, ownership, and value — accepted by insurance providers, resellers, and premium platforms worldwide.

Pre-loved designer bags may not always come with their original cards or packaging. Prior owners may have lost them.

That’s why true authenticity is never based on cards or receipts — but on expert verification.

We list exactly what is and isn’t included with each item, and always provide certified, independent proof of authenticity.

Discover in our blog why receipts are not proof.

Absolutely. At DesignerbagZ, we support full transparency and client autonomy.

You are welcome to request additional media, including detailed photos or video, should you wish to authenticate the item independently.
For any additional media requests, feel free to contact DB Client Care directly.

We use a six-level grading scale for total clarity:

• Unworn: Pristine, no signs of use.
• Exceptional: Appears unused, flawless.
• Excellent: Light signs of use.
• Very Good: Gentle wear, well maintained.
• Good: Moderate wear, consistent with age.
• Fair: Heavy wear, but still functional.

Each condition is supported by realistic product photography under professional lighting, revealing all visible details, from subtle signs of wear to expert restoration. Our images are part of the product description, supported by precise, factual listings.

Yes. We’re happy to provide high-resolution photos or 360° video upon request.

Our process is built on full visual transparency — empowering you to take full control of your purchase, so you can shop with clarity and knowledge.
For any additional media requests, feel free to contact DB Client Care directly.

All items at DesignerbagZ are pre-owned. Even if unused, none are sourced directly from official brand stores or boutiques. We use the term pre-loved to reflect their previous ownership.

Accessories vary per item. You’ll find a detailed overview of what’s included (such as dust bags, cards, or boxes) in the product description of each listing.

Reservations are available exclusively to returning clients and only upon request. Please contact DB Client Care for conditions and eligibility.

Due to the rarity and exclusive nature of our pieces, exact restocks cannot be guaranteed. However, similar models may become available in the future. Returning clients can request sourcing assistance for specific items and enjoy early access to new arrivals.

For more information, see FAQ: Client Services - VIP Access.

Our collection is sourced from a highly trusted network of professional suppliers worldwide. Each supplier has a long-standing relationship with us and proven expertise in the luxury resale market.

Each bag undergoes a thorough in-house inspection by our experts to ensure authenticity and condition. For preservation reasons, cleaning is minimal and only done superficially when appropriate, as many items are delicately finished or feature original materials.

Every bag is also authenticated by an independent third-party expert before listing.

Please note: cleaning is not part of our service and should not be expected. Minor dust or traces of previous use may be present, especially in interior compartments.

We currently operate online only and do not have a physical showroom.

However, clients in the Netherlands may occasionally view select bags in person upon request — subject to conditions. Please reach out to DB Client Care to inquire.

We also plan to host occasional pop-up experiences or participate in luxury events in the near future. Subscribe to our newsletter to stay informed about upcoming opportunities.

DB Client Care offers expert assistance at every stage — before, during, and after your purchase.

We’re available Monday to Friday, from 9 AM to 9 PM (CET).

Contact us via dbcc@designerbagz.nl, phone, or WhatsApp: +31 6 24961447

VIP clients enjoy early access to every new drop — 24 hours before it becomes publicly available on the site.

Returning clients may also request a tailored payment arrangement for future purchases.

Absolutely. One of our core values is meaningful guidance, that includes helping you choose the perfect piece.

We’re here to assist with fit, styling, investment value, or personal goals.

Our blog content also supports this mission — empowering you throughout your buying process, even if you choose to shop elsewhere.

Yes. If you’re looking for something specific, we welcome special requests.

Contact DB Client Care and we’ll explore sourcing options for you.

With pleasure. We love helping you celebrate something special — whether for yourself or someone dear.

Reach out to DB Client Care to discuss your wishes, and we’ll take care of the rest.

DesignerbagZ handles your data with the utmost care. Personal information is securely stored and used only for essential purposes, such as processing your order or providing support. We comply with the General Data Protection Regulation (GDPR) and take appropriate technical and organizational measures to safeguard your privacy. For full details, please refer to our Privacy Policy.

Yes. You have the right to access, update, or request deletion of your personal data at any time. Please contact DB Client Care for assistance. We will process your request in accordance with the GDPR.

DesignerbagZ does not sell your personal data to third parties. We only share data with trusted partners when strictly necessary for services like payment processing, delivery, or fraud prevention — and only under data protection agreements. Full details are available in our Privacy Policy.

DesignerbagZ is an independent reseller of pre-owned luxury goods. All trademarks, logos, and brand names (e.g. Chanel, Hermès, Louis Vuitton) are the property of their respective owners. DesignerbagZ is not affiliated, associated, or officially connected with these brands in any way. Our legal disclaimer is available on our Legal Statement page.

By using our website, you agree to the terms outlined in our Legal Statement. This includes details on website usage, intellectual property rights, liability, and disclaimers. You can review our full legal notice here.

Yes, All visuals on our website and descriptive texts on our website are original and legally protected. Unauthorized use or reproduction is prohibited. We actively monitor the web for misuse and will take legal action if necessary. Some blog images may be sourced externally and are credited accordingly. All educational content is based on verified sources and includes APA references for transparency and accuracy.