DB RETURN POLICY
At DesignerbagZ, we are committed to transparency and client protection. As each item is pre-loved, exclusive, and certified, our return policy reflects the unique nature of our offering.
Returns
Once the item is received in its original condition, the purchase amount will be refunded within 14 days using the original payment method.
To initiate a return, kindly email your request to returns@designerbagz.nl. We will respond within 2 business days and provide a complimentary, insured return label for clients based in the Netherlands.
We accept returns within 14 days of delivery, in accordance with Dutch consumer law, provided the following conditions are met:
- The original DesignerbagZ tags (2) must be intact and unremoved. Removing either tag voids your right to return.
- The item must be in the exact condition as received. This means:
- No usage marks, wear or odors.
- All original packaging and accessories must be included. This includes being free from any odors, alterations, or wear, and returned in the same state as delivered, including all provided accessories.
- Clients outside the Netherlands are responsible for their own return shipping costs and any customs or import fees. These will not be reimbursed.
- All returns are subject to inspection. If signs of use, tampering, or damage are detected, DesignerbagZ reserves the right to refuse the return or deduct repair/restoration costs.
Returns are only accepted if both tags remain securely attached as shown.
Shipping & Verification
Once the item is received in its original condition, the purchase amount will be refunded within 14 days using the original payment method.
Every DesignerbagZ item is:
- Individually documented via video and/or photo before dispatch.
- Securely and discreetly packaged to prevent tampering or damage.
- Insured during transit to protect your purchase and ensure traceability.
To further support our clients, DesignerbagZ offers:
Complimentary insured shipping within the Netherlands.
A pre-paid, insured return label in case of an approved return request. This ensures peace of mind for both the initial shipment and any potential return process.
To initiate a return, kindly email your request to returns@designerbagz.nl. Returns sent without prior approval will not be accepted.